"Y'know, she fucking hates me. She won't even look at me anymore."
Oh God, it's him again. Just stick to the script.
[["Good evening, what can I help you with today?"]]The reception is awful. You're struggling to hear what he's saying.
"What would you do? If you were me?"
[["Sir, this is the MindSpace technical support line. Could you please give me the email associated with your account?"]]
[["I... I'm not sure."]]"Oh, yeah. It's, uh, jaret-"
The audio cuts out, but it doesn't matter; asking for the email was just a formality. You still have the account information open in a tab from when he called last night.
"HR told me to move upstairs. We used to be able to see each other from our desks, y'know? We'd smile at each other."
[["Okay sir, I can see that your account currently has 37 TalkCredits remaining. Can you see the green button that says 'Get Help'?"->Can you see the button?]]"Well I know what I'm gonna do. I'm go right up to HR and-"
That's it. You need to step in.
[["Sir, can you see the button that says 'Get Help'?"->Can you see the button?]]
[["Sir, please stop talking."]]"Uh, yeah. Yeah, I see the button."
He already knows about the button. The large green button, which has gone through thirteen iterations by some of the leading UX designers in the world, and clearly states its purpose with unambiguous writing: 'Get Help'.
But he does not want help. He has tried help, and despite the carefully practised tone of our MindSpace accredited therapists, he has discovered that help requires introspection. So instead, he wants Customer Support.
You try anyway.
[["Please press that button, and wait to be connected."->Awkward]]"..."
You hear his breathing. This is uncomfortable.
[[Wait]]"... Yeah. Uh, okay."
The line goes silent.[["This is the eighth time we've spoken. The situation has not changed."]][["She will not forget what you said to her that night. The window for forgiveness closed several weeks ago."->Awkward]]
[["She has clearly moved on. All you can do here is to move on yourself."->Awkward]]
[["I am so extremely bored of you. Do not speak to me again."->Awkward]]